Job Function:
The overall goal of the Debt Collector is to keep track of customer accounts that are overdue and attempt to collect payment and reconcile them.
Duties and Responsibilities:
- • Places outbound collection calls to customers to collect payments owed to the company.
• Serves as a focal point for all aspects of the collections side of the cash flow process; timely collection of accounts receivable, resolving customer billing problems and reducing accounts receivable delinquency.
• Reviews open accounts for collection efforts and make decisions on pending orders and extending additional credit.
• Researches payment issues involving disputes, pricing and credits that have or may result in delinquent balances and resolves issues quickly to prevent further aging of delinquent balances.
• Works with Accounts department to ensure payment is not made to vendors who are also customers in arrears on the A/R side as well as performance of check swaps, contras and offsets.
• Administers Order Release process determining release decisions for account responsibilities up to assigned dollar threshold and ensuring determination is made for orders over the threshold.
• Identifies accounts that may present a business credit risk, require credit hold, or outside collection.
• Records information about financial status of customer and documents status of collection efforts, keeping sales representatives aware of account status.
• Provides monthly projection for cash receipts from assigned accounts and regular status of performance of collections.
Minimum Requirements:
• College Degree: preferably Business or Accountancy course
• Detail oriented
• Strong analytical skills
• The ability to resolve problems in a positive way
• The ability to development strong working relationships.
• 2+ years of commercial collections experience.
• Excellent customer service, interpersonal, analytical, and organizational skills.
• Strong written and oral communications skills.
• Windows and Microsoft Office (Excel and Word) proficiency required.
• Aware about regions in Saudi Arabia.
• Holding a valid Saudi driving license.
• Transferable visa.
Please submit your CVs to acs.kh@al-hoty.com